Description

SAP Customer service is a highly integrated process module which involves a strong integration of SAP PM, SD, MM, FICO and PS.  The scenarios supported in this module includes Pre-sales scenario for services, Sales scenario for services/spares, Post sales and special scenarios such as warranty claim processing, Intercompany scenarios.

Means with which customer notifications are created and managed in the areas of Plant Maintenance and Customer Service.

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Day 1- Overview on Customer Service
Master data
Organizational Data
Day 2 – Master data
CS Integration with other Modules
Day 3 – Overview on List of Process in SAP CS
In- house Repair
Repair – at- Site
Replace Data
Third party Repair
Day 4 – In-house Repair process
Day 5 – In-house Repair Process
Day 6 – In-house Repair Process
Day 7 – In-house Repair Process
Day 8 – Repair – at – Site
Day 9 – Repair – at – Site
Day 10 – Repair – at – Site
Day 11 – Repair – at – Site
Day 12 – Annual Maintenance Contract
Day 13 – Annual Maintenance Contract
Day 14 – Annual Maintenance Contract
Day 15 – Annual Maintenance Contract
Day 16 – Annual Maintenance Contract
Day 17 – Annual Maintenance Contract
Day 18 – Third Party Repair
Day 19 – Reports & Tables
Day 20 – Discussion on Open Topics and Glance